Terms & Conditions

General Disclaimer

Maids to Measure™ will deal with the customer's order in accordance with our obligations under the Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods to Consumers Regulations 2002.


Use Of Products

Our products have been selected on the basis that they will be used for the personal use and we will not be liable for any loss resulting from commercial use of our products.



If the customer is not satisfied with the quality of the ordered items(s) Maids to Measure™ will, after inspection of the goods, follow a strict policy of Repair, Replace and finally Refund, depending on which remedy is the most appropriate.

In the case of a refund, you will be eligible for a full refund less the cost of any shipping charges previously incurred as these are considered complete at that point. Maids to Measure™ retains ultimate discretion on whether a product is deemed faulty or not.


Legal Jurisdiction

All our consumer contracts are governed by English law and shall fall under the exclusive jurisdiction of the courts of England. English is the official language offered for the conclusion of the contract.

The statement of our terms and conditions of trade is in accordance with your statutory rights under the legislation above.


Terms & Conditions Of Purchase

"Customer" means any person who is purchasing items from the Supplier.

"Supplier" means Maids to Measure Ltd



Title in the Goods shall not pass until the price of the dress(es) has been paid in full for the Goods.


Supplier's Obligations

The supplier warrants that the garments description will correspond with the description logged by the customer at the time of purchase (as set out in the invoice).

The supplier shall ensure that all garments/ dresses supplied to the Customer are capable of being altered. Alterations are not included. 

The Supplier shall not be liable for the any loss or cancellation of order relating to a change in the dimensions of the customer after the order was placed.


Customer's Obligations

To enable the Supplier to perform the contractual terms and produce a high quality dress, the Customer must co-operate with the supplier by providing the supplier with their exact measurements for Maids to Measure dresses or size for maids to order or online orders.

The Supplier offers a professional dressmaking service, therefore, if the information relating to the requested size of the garment proves to be erroneous


If the Customer changes or wants to cancel or alter the size of the garment after placing the order, the following shall occur:

The Supplier will not be liable for any additional expenses incurred in altering the garment.

The Customer must arrange for receipt or collection and or fitting of the garment within a reasonable time. Where reasonable time is deemed to be within one year of purchase. After such time, the supplier reserves the right to destroy or dispose of the garment in question. If the Customer agrees with the Supplier to collect the garment outside the reasonable time mentioned previously, the Supplier shall not be liable for any loss relating to a change in the dimensions of the customer after the order was placed. The Customer agrees to attend a fitting following work being carried out on the fit of the Customer's order.

Failure by the Supplier to notify the Customer of an order being 'ready for collection' is not grounds for compensation, the Customer has an obligation to make reasonable arrangements for collection or delivery of their order.


Risk Of Loss

All purchases made at supplier, are made pursuant to a shipping contract. By purchasing from supplier, the customer agrees that the title to and risk of loss for such items passes to themselves upon delivery of the items.

Terms & Conditions Of Order Placement, Order Changes, & Returns
Use of this website implies that all the terms and conditions in regards to orders placed, order placement and other issues concerning orders, as outlined here have been accepted and agreed to.

It is understood that an order, once it has been submitted and subsequently processed, cannot be cancelled. Should it under some circumstances, be agreed by the Supplier to cancel an order, cancellation charges of £40, would be deducted from the submitted payment before a refund is issued or a charge back made to the card used for payment submission.

Any changes must be made to an order within 24 hours of placing the order; making a change within 24 hours of placing the order does not guarantee that a change can be made. The Supplier will, where possible, endeavour to make changes. All changes to an order, once the order has been processed and where a change remains possible, will carry a £20 change fee per change which is in addition to the difference in any charges associated with that change, be it changes to colours, fabrics, styles, sizes or any other aspect.

As each order is made to order, the Supplier is unable to resell an order to any Customer other than the Customer placing the order, and as such the Supplier cannot accept returns on the basis of a change of heart on the part of the Customer. Neither can the Supplier accept returns where the Customer requests a change to an existing order and the Supplier cannot fulfill that change. Where there is a dispute between Customer and Supplier over the styling of the order, the record on the Supplier's ordering system is taken as the firm and final order.


Terms & Conditions Of Deadlines And Deliveries

It is understood that turnaround and dispatch of the orders placed at the Supplier may vary from time to time depending on current order volumes, work schedules, fabric availability or a particular characteristic of the order placed. The Supplier will try its best to comply with the average turnaround of 12 weeks from payment. It is also understood that priority orders will be processed before standard orders.

Dispatch times may vary according to availability, any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure (including Acts of God, Acts of War or Acts of Terrorism) for which we will not be responsible. The supplier will not be responsible for such delays resulting from situations within the recipient's control, such as recipient not being available to accept delivery, or incorrect delivery details supplied.

A delay does not include any alterations that are requested by the Customer. Timing to first fitting does not include public holidays.



Alterations are only included in purchases made by appointment at the London studio and at the 'by appointment' Maids to Measure price.

Alterations are not included if there has been a change in size or dimension of the customer after the initial measurements have been taken, this includes any changes in dimensions due to pregnancy or weight loss or gain.

Fittings must be made within 6 months of the order being placed and no closer than 6 weeks before the wedding.

It is essential that all requested alterations are notified to the supplier at the time of the fittings and the supplier cannot take responsibility for any subsequent requests made after the wedding date.


Colours & Samples

Please note that the supplier does not hold stock of fabric and samples should be used as a guidance as opposed to an exact match.

Fabric is ordered individually for each customer and therefore the supplier cannot be held liable if the colour of any samples sent to the customer differs from the dresses received due to any batch variation.

The supplier also recommends that all orders for one bridal party are done together to avoid different roles of fabric being used or any colour or fabric being discontinued, neither which the supplier can be liable for.


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